We hope you will love your new The Wanderers' Collection items and will be 100% happy with your purchase. Nevertheless we understand that you can change your mind, so here's our Return Policy.
PERIOD OF WITHDRAWAL
You have the right to withdraw from this contract without giving any reason within 14 days. The withdrawal period expires 14 consecutive days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods. To exercise the right of withdrawal, you must write to us notifying your decision to withdraw from this contract by means of an unambiguous declaration within 14 days by email to hello@thewandererscollection.com. For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.
SENDING THE RETURNED PRODUCT
You must return the goods without undue delay and, in any event, no later than 14 days after you have informed us of your decision to withdraw from this contract. No return will be accepted or refunded without prior communication. All returns should be sent to the address that will be communicated to you in answer to your withdrawal demand.
CONDITION OF THE RETURNED PRODUCT
The products must be in their original condition and perfectly complete (packaging, accessories, instructions, etc.), allowing them to be resold right away. Damaged, stained, or incomplete Products are not taken back and will not be subject to reimbursement. The return costs remain the responsibility of the Customer in full. We do not guarantee that we will receive the item you return to us — consider using a tracked delivery service or purchasing delivery insurance.
REFUND
Once we have received and inspected the returned item, we will send you an email to confirm receipt, and notify you of approval or rejection of your refund request. If approved, the refund is processed automatically to your original payment method within 14 days. We don't refund delivery costs. The refund can only be processed using the same payment method used for the initial transaction.
LATE OR MISSING REFUNDS
Check your bank account, then contact your credit card issuer, then your bank, in that order, before contacting us at hello@thewandererscollection.com.
EXCHANGES
In the event of a defective or damaged product, we will automatically replace it with a new copy. To change the product for another reason, inform us at the time of notification of the defect/damage; other exchange requests are handled case-by-case within stock limits. Contact: hello@thewandererscollection.com